Customer Goals
Search functionality returns irrelevant results for complex queries
Users report that when searching with multiple keywords or filters, the search results often include irrelevant items or miss highly relevant ones. This is causing frustration and reducing productivity for power users who rely on search to navigate large datasets.
Dashboard loading time exceeds 5 seconds for enterprise accounts
Enterprise customers with large datasets report that the main dashboard takes 5-10 seconds to load completely. This is significantly impacting user experience and has been mentioned in several recent customer calls and support tickets.
Mobile app lacks critical export functionality available on desktop
Users need the ability to export reports and data while on the go, but this functionality is only available in the desktop version. This limitation is causing workflow disruptions for field teams and executives who primarily use the mobile app.
Feedback Details
Search functionality returns irrelevant results for complex queries
Description
Users report that when searching with multiple keywords or filters, the search results often include irrelevant items or miss highly relevant ones. This is causing frustration and reducing productivity for power users who rely on search to navigate large datasets.
User Quotes
I waste at least 15 minutes every day trying to find the right information because the search just doesn't work well.
When I search for 'quarterly report template 2023' I get results from 2019 at the top. It's frustrating.
Recommended Next Steps
Implement a more advanced search algorithm with better relevance scoring and consider adding natural language processing capabilities.